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How can we Help you ?

General Information

  • DJUCED recommended computers specifications
  • Stems with DJUCED 6.0
  • What is AVX, and why does DJUCED require a processor with AVX support. (error 0xc0000142)
  • macOS privacy settings : authorize DJUCED to access some folders is required
  • Apple Silicon Processors – Compatibility News
  • macOS 14 Sonoma beta compatibility info
  • Microsoft Windows 11 compatibility info
  • Information about compatibility with streaming services.

Getting Started

  • User Manual
  • Installing DJUCED
  • Installing Drivers for your Hercules DJ Controller
  • How to access the Integrated Manual
  • DJUCED unlocks mode explained

Learning

  • How to access the DJ Academy with your browser
  • Open the DJ Academy within DJUCED

Controllers

  • Hercules DJControl Inpulse T7 – Mapping and Manual
  • Hercules DJControl Inpulse 500 – Mapping and Manual
  • Hercules DJControl Inpulse 300 MK2 (2023) – Mapping and Manual
  • Hercules DJControl Inpulse 300 – Mapping and Manual
  • Hercules DJControl Inpulse 200 MK2 (2023) – Mapping and Manual
  • Hercules DJControl Inpulse 200 – Mapping and Manual
  • Hercules P32DJ – Mapping and Manual

Troubleshooting

  • I feel audio latency or hear crackles on my PC, how can I fix it? Use ASIO and appropriate sample rate.
  • macOS privacy settings : authorize DJUCED to access some folders is required
  • Stems with DJUCED 6.0
  • What is AVX, and why does DJUCED require a processor with AVX support. (error 0xc0000142)
General
  • How to reset audio settings to default
  • How to Reset the Audio Library and Playlists
  • My MacBook is hot when I use DJUCED, what can I do?
  • I can’t set my HOT CUE POINT where I want. Why?
  • How to install and/or Use a secondary Controller mapping in DJUCED
  • Information about compatibility with streaming services.
  • I had an unexpected crash when using DJUCED, what can I do ?
  • Stems with DJUCED 6.0
  • What is AVX, and why does DJUCED require a processor with AVX support. (error 0xc0000142)
  • My M4A and AAC files volume are too low on Windows 11 (update 22H2), what can I do ?
  • macOS privacy settings : authorize DJUCED to access some folders is required
  • How to reset all DJUCED settings to default
Audio
  • How to reset audio settings to default
  • I have no sound in my Headphones, what can I do?
  • I feel audio latency or hear crackles on my PC, how can I fix it? Use ASIO and appropriate sample rate.
  • I can’t hear some effects in my headphones. Why? – Post-Fader effects explained
  • I can hear the preview/headphones audio into the master of my controller on Windows 10 / 11, what can I do?
  • My M4A and AAC files volume are too low on Windows 11 (update 22H2), what can I do ?
  • How to record your microphone with the Inpulse 500 in DJUCED
Latency / Performance
  • I feel audio latency or hear crackles on my PC, how can I fix it? Use ASIO and appropriate sample rate.
  • DJUCED is slow or freezes on my computer, why?
  • DJUCED is stuck on the splash screen, what can I do?
  • I had an unexpected crash when using DJUCED, what can I do ?
  • Stems with DJUCED 6.0
Library / Analysis
  • How to Reset the Audio Library and Playlists
  • My recording files are not saved, what can i do?
  • My analysis – grid – bpm – hot cue are not saved ? Why ?
  • I can’t set my HOT CUE POINT where I want. Why?
  • How to clean my library ? – remove missing files or duplicates in the Song Library
  • How to migrate your DJUCED Library, playlists, and preferences from one computer to another
  • No audio files can be loaded into a DJUCED deck on my Windows PC, why?
  • How to download Copyright Free music and samples within DJUCED?

Streaming Services

  • Information about compatibility with streaming services.
  • Can I use Spotify with DJUCED ?
  • Beatport Streaming- Information and Troubleshooting
  • Beatsource Streaming- Information and Troubleshooting
  • Qobuz – Information and Troubleshooting
  • SoundCloud Go+ – Information and Troubleshooting
  • Tidal – Information and Troubleshooting
  • Home
  • DJUCED Knowledge Base
  • Streaming Services
  • Tidal – Information and Troubleshooting

Tidal – Information and Troubleshooting

Table of Contents
  • General Information
    • What is Tidal?
    • Is Tidal free?
    • Why DJUCED recording feature is disabled when using Tidal music?
    • DJUCED STEMS doesn't work with Tidal, why ?
  • Troubleshooting
    • Why accessing/downloading Tidal music files takes time?
    • I can't Login to Tidal in DJUCED, what should I do?
    • I have a white blank screen when log in, or a "block" message, what should I do ?

General Information #

What is Tidal? #

TIDAL is a global music streaming platform bringing fans closer to artists through unique experiences and the highest sound quality.

Organize your playlists from the TIDAL phone or desktop app, then the next time you open DJUCED, they’ll be ready for you to DJ with.

Is Tidal free? #

No, TIDAL offers two tiers of membership :

– Premium which gives you access to the AAC 320Kbps files.

– HIFI which allows the option to use lossless FLAC files or AAC files in Master sound quality

Since October 2023, Tidal asked us to integrate Tidal in DJUCED ONLY FOR Tidal Hifi PLUS membership.


You can find Tidal subscription offers and try for one month for free by following this link: https://tidal.com


Why DJUCED recording feature is disabled when using Tidal music? #

When using a streaming service, you don’t own the music, you have access to read it.

Our contract with Tidal includes that DJUCED can’t record any audio coming from the service.

DJUCED STEMS doesn’t work with Tidal, why ? #

The Tidal streaming service asked us in October 2023 to disable the DJUCED STEMS separation, this is why it is blocked into DJUCED.

Troubleshooting #

Why accessing/downloading Tidal music files takes time? #

Tidal proposes two high-quality subscriptions and delivers 320 kbps AAC Streaming music, and also FLAC files.

In these formats, 4 minutes of music is a file around 12Mb for AAC, 40Mb for FLAC.

That’s why having a good and stable internet connection is required for a good experience.

I can’t Login to Tidal in DJUCED, what should I do? #

Tidal is an online service that requires an Internet connection to work with DJUCED, and also a subscription.

If you can’t access to Tidal service in DJUCED, please check that:

  1. Tidal service is online – If it’s offline, it will not work either in DJUCED.
  2. DJUCED application is authorized to communicate with the internet – so – that a firewall or an antivirus program doesn’t block DJUCED.
  3. Your internet connection is stable and fast.
  4. You are using the latest DJUCED version, streaming access updates require it.

I have a white blank screen when log in, or a “block” message, what should I do ? #

In that case, you will have to clear the DJUCED internal browser cache.
You are not really blocked.

To do so:

  • Close DJUCED
  • Go into your “Documents/DJUCED” folder on your computer.
  • Locate the folder “url cache” and delete it
  • Restart DJUCED and try again to log in – if the message or blank page still occur – restart DJUCED until the Login Window appears correctly.
  • Try to login from the Settings and not from the Main Interface.

We are sorry for these issues, that can happen depending of your country of residence, your Internet Provider and of course, your computer.
We are continuously working at our best to make streaming services compatible for everyone, everywhere, on Mac and PC.
Please remember that streaming platforms are third party services that we can’t guarantee their 100% availability.

Updated on 10 October 2023
SoundCloud Go+ – Information and Troubleshooting
Table of Contents
  • General Information
    • What is Tidal?
    • Is Tidal free?
    • Why DJUCED recording feature is disabled when using Tidal music?
    • DJUCED STEMS doesn't work with Tidal, why ?
  • Troubleshooting
    • Why accessing/downloading Tidal music files takes time?
    • I can't Login to Tidal in DJUCED, what should I do?
    • I have a white blank screen when log in, or a "block" message, what should I do ?
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